Genesis

At Fishpools, we aim to make every step of your order as easy and convenient as possible - from choosing the perfect furniture from your home, to getting it safely delivered. We offer a range of delivery and collection options to suit you:

- Smaller items are usually delivered by DX (Monday–Friday), with next day delivery available on select products.

- Our furniture is delivered by our two-person Premier Delivery team, which includes our team delivering your furniture to your room of choice, in-room assembly and removal of any packaging. Our delivery team will contact you as soon as your goods are in stock to book in a suitable delivery date.

- We also provide convenient Click & Collect from our store in Waltham Cross or from our distribution centre in Hertford.

For more details, please visit our delivery page.

At Fishpools, we want you to be delighted with your purchase - but we know sometimes things aren’t quite right. If you do need to return or exchange an item, simply make sure it’s in its original condition, unused, with all packaging and proof of purchase, and send it back within 14 days. Some items, including custom, clearance, or hygienic products, aren’t eligible for return, and we ask that any damages are reported within 7 days of delivery. Refunds are processed back to your original payment method within 14 days of us receiving your return.

If you have any questions or need a hand, please get in touch at support@fishpools.co.uk or call us on 01992 636465 - we’re here to help!