Disclaimers
Welcome to Fishpools. To help you get the best out of your purchase and ensure long-lasting enjoyment, we’ve outlined key care information and product disclaimers below. Please take a few moments to read through the relevant sections for your items.
Beds & Mattresses
What to Expect
Remove all packaging and allow your mattress to breathe for at least four hours before use. This helps any moisture dissipate and neutralises any odour from the manufacturing and packaging process. Your mattress may initially appear slightly shorter than its divan base due to compression during transport, but this will resolve naturally with use. Body impressions and settlement marks are also a normal part of the mattress adapting to your body. To maintain comfort and performance, turn your mattress every week for the first three months, then once a month thereafter. If you have a non-turn mattress, simply rotate it from head to toe on the same schedule.
Additional Care
Using a mattress protector will help extend the life of your mattress and keep it in the best possible condition. Avoid folding, rolling or jumping on the mattress, and never use detergents or chemical cleaners. If your bed includes storage drawers, take care not to overload them.
Copper Cookware
Wash your cookware before first use to remove the protective coating, then lightly season it with oil. Never preheat the pan when empty or allow it to boil dry, and ensure flames do not extend beyond the base of the pan. Only use wooden, rubber or plastic utensils to protect the surface, and hand-wash the cookware after use. Avoid plunging a hot pan into cold water, and always use oven gloves as handles may become hot during cooking. Over time, the copper finish may naturally oxidise and darken, but a suitable copper cleaner can be used to restore its shine.
Furniture Delivery & Assembly
Preparing for Delivery
A responsible adult must be present to accept your delivery. Before our team arrives, please ensure access routes are clear and the room is ready for installation. Furniture should always be placed on a level floor, as uneven surfaces may cause it to appear misaligned. If furniture is being positioned on carpet, removing carpet grippers where possible can help prevent it from leaning forwards.
Assembly Notes
Please allow at least 10cm of clearance when installing fitted wardrobes or other tall furniture. Our delivery team will level furniture where possible using packing strips. Over time, doors may require minor adjustments as furniture settles, although this service is chargeable after delivery. Once assembled, furniture should not be moved as this may damage the product and invalidate your warranty. Please note our team cannot alter curtain poles, electrical sockets or other fixed fittings.
Self Assembly
If assembling your furniture yourself, check that all parts are present before starting. Use packing strips where necessary to ensure the furniture is level before completing assembly. If you discover any missing components or have concerns during assembly, please contact us for assistance.
Garden Furniture
Garden covers and parasols are supplied with a one-year guarantee. Rattan furniture cushions may arrive with creases caused by transportation, which will naturally reduce over time. Cushion covers can be machine washed at 30°C but should always be air dried. Teak furniture will naturally develop cracks, splits and weathering, and will gradually form a silver-grey patina as it ages. Resysta furniture is a sustainable, durable and weather-resistant material that should be refinished every three to four years using a suitable 2K lacquer. Furniture made from natural root materials is handcrafted, meaning every piece is unique and may feature natural splits, knots, grain patterns and other distinctive markings.
Leather Furniture
Natural Features
Every leather hide is unique and may naturally display scars, wrinkles, veining and variations in grain. As the furniture is used, the leather will soften and may develop stretching or "puddling", particularly in seating areas. Colour variation is also a natural characteristic, especially with waxed and aniline leathers.
Care Tips
To keep your leather looking its best, wipe high-use areas weekly using a clean damp cloth. Keep furniture away from direct sunlight and heat sources to reduce drying and fading, and only use cleaning products specifically designed for leather.
Protected Leather
Protected leather should be cleaned using a soft cloth and a mild neutral soap solution. Avoid soaking the leather and never dry it using direct heat.
Waxed & Aniline Leathers
Waxed and aniline leathers are naturally absorbent and may develop marks, tone variation and a rich patina over time. Clean gently using water and a mild neutral soap only. For additional peace of mind, a five-year Guardsman Warranty is available. Please ask in store for more information.
Velvet & Chenille Upholstery
Shading and pressure marks are natural characteristics of velvet and chenille fabrics and should be expected. Vacuum regularly using a soft brush attachment to remove dust and debris, rotate cushions every month to promote even wear, and use a steamer or velvet brush to revive the fabric pile where required.
Natural Materials
Wood furniture naturally features knots, grain variation and small cracks that form part of its character. Every marble piece is unique and should be cleaned only with mild soap and water while avoiding acidic or solvent-based cleaners. Reclaimed timber furniture may continue to move slightly over time and may include mismatched panels, age marks and other features that reflect its history.
Mirrors, Art & Lighting
Please inspect mirrors, artwork and lighting before installation and report any issues within seven days of delivery. Keep the original packaging until the item has been successfully installed. Original artwork may naturally vary in texture, colour, finish and embellishments, and should be kept away from excessive moisture and direct sunlight. No reproduction rights are granted with the purchase of original artwork. All lighting products must be installed by a qualified electrician.
Stainless Steel
As many areas experience hard water, water spots may appear if stainless steel is left to air dry. For the best results, remove items from the dishwasher before the drying cycle finishes and dry them by hand. If tarnishing develops, use a suitable stainless steel cleaner to restore the finish.
Final Notes
Following the care guidance provided will help keep your products in excellent condition and may be necessary to maintain your guarantee. If you have any questions or are unsure about caring for your purchase, please contact our team—we're always happy to help.