Disclaimers

Welcome to Fishpools. To help you get the best out of your purchase and ensure long-lasting enjoyment, we’ve outlined key care information and product disclaimers below. Please take a few moments to read through the relevant sections for your items.

Beds & Mattresses

What to Expect

  • Remove packaging and allow the mattress to breathe for four hours before use. This helps dissipate moisture and neutralise odour.
  • Mattresses may appear shorter than their divans initially due to compression during transport. This will resolve with use.
  • Body impressions and settlement marks are normal signs of the mattress adjusting to your body.
  • Turn your mattress weekly for the first three months, then monthly. Non-turn mattresses should be rotated head-to-toe only.

Additional Care

  • Use a mattress protector to extend product life.
  • Avoid folding, rolling or jumping on the mattress.
  • Never use detergents or chemical cleaners.
  • Don’t overload drawers in storage bases.

Copper Cookware

  • Wash before first use to remove protective coating. Lightly season with oil.
  • Do not preheat empty or let boil dry. Avoid direct flame beyond base.
  • Only use wood, rubber or plastic utensils. Hand-wash only.
  • Do not plunge a hot pan into cold water. Use gloves — handles may become hot.
  • The copper finish may oxidise and darken naturally. A copper cleaner can restore the shine.

Furniture Delivery & Assembly

Preparing for Delivery

  • A responsible adult must be present during delivery.
  • Clear access routes and ensure rooms are ready.
  • Floors must be level. Uneven surfaces may cause furniture to appear misaligned.
  • If placing on carpet, remove grippers where possible to avoid forward leaning.

Assembly Notes

  • Allow 10cm clearance for fitted wardrobes and tall furniture.
  • Our team will level where possible using packing strips.
  • Doors may require adjustment over time — chargeable after delivery.
  • Do not move once assembled. This voids warranty.
  • Our team cannot alter curtain poles, sockets or fixed fittings.

Self Assembly

  • Check parts against the instructions before you begin.
  • Use packing strips if needed to level before full assembly.
  • Contact us for any missing components or concerns.

Garden Furniture

  • Garden Covers & Parasols: 1-year guarantee applies.
  • Rattan: Creases in cushions from transit are normal. Covers washable at 30°C — air dry only.
  • Teak: Cracks, splits and weathering are normal. Patina will develop over time.
  • Resysta: Sustainable, durable, weather-resistant. Refinish every 3–4 years with 2K lacquer.
  • Root Collections: Handcrafted from unique materials. Expect natural splits, knots and marks.

Leather Furniture

Natural Features

Each leather hide is unique and may display:

  • Scars, grain variation, wrinkles and veining
  • Stretching (“puddling”) and softening with use
  • Colour variation — especially on waxed or aniline leathers

Care Tips

  • Wipe high-use areas weekly with a damp cloth.
  • Keep away from heat sources and direct sunlight.
  • Only clean with recommended leather-safe products.

Protected Leather

Clean with a soft cloth and a mild neutral soap solution. Do not soak leather or dry using heat sources.

Waxed & Aniline Leathers

These absorb moisture and may show marks and tone variation. Clean gently using water and neutral soap only.

Optional: A 5-year Guardsman Warranty is available. Ask in store for details.

Velvet & Chenille Upholstery

  • Shading and pressure marks are normal.
  • Vacuum with a soft attachment to remove dust.
  • Rotate cushions monthly to avoid uneven wear.
  • Use a steamer or velvet brush to revive pile.

Natural Materials

  • Wood: Cracks, knots and grain variation are natural characteristics.
  • Marble: Each piece is unique. Clean with mild soap only. Avoid acids or solvents.
  • Reclaimed Timber: Expect movement, mismatched panels and visible age marks.

Mirrors, Art & Lighting

  • Check items before installation and notify us of issues within 7 days.
  • Keep original packaging until the product is installed.
  • Original Art: Variations in texture, tone and embellishments are normal. Avoid moisture and sunlight. No reproduction rights are granted.
  • Lighting: Must be fitted by a qualified electrician.

Stainless Steel

  • This is a hard water area — water spots may occur if left to air-dry.
  • Remove before the dishwasher drying cycle and dry by hand for best results.
  • Use stainless steel cleaner to remove any tarnishing.

Final Notes

  • Failure to follow care instructions may void your guarantee.
  • When in doubt, please contact our team. We’re happy to advise.