Terms & Conditions

Version: 3.1 - 09 May 2022

These terms and conditions have been created in conjunction with the Furniture and Home Improvement Ombudsman and do not affect your statutory rights. It is an explicit assumption of this contract that customers have a specific responsibility related to their purchase from Fishpools and that these responsibilities are detailed as follows:

What customers must do next

A guide to purchasing with Fishpools. This information will be provided to you when you place an order with Fishpools.

    • Check your order. Please check your order and let us know immediately if there are any discrepancies.
    • Customers are able to track the progress of an order online. The date shown on a order/tracking is when the goods are estimated into our distribution centre. We will always contact you first to arrange a delivery/collection.
    • When considering your new furniture, it’s important to think carefully about both the space it will occupy and the access into the room. To avoid any problems that may arise please use the following guide.
    • When purchasing items please ensure you read any disclaimers that relate to the item of purchase. These disclaimers will also be attached to your order confirmation.

In these terms & Conditions, the following definitions will apply

    • “Authorised representative” shall mean any member of staff in our store or available via one of our contact us channels, for example telephone or social media.
    • “CRA” shall mean the Consumer Rights Act 2015
    • “Fishpools”, “We” and “Us” shall mean Fishpools Limited, The registered company address of Fishpools Limited is 115 High Street, Waltham Cross, Hertfordshire EN8 7AL. The registered company number of Fishpools Limited is 302828.
    • “You” shall refer to a Consumer who uses our website in anyway, a customer who enters into a contract with Fishpools on the terms of this agreement and Consumer shall have the meaning set out in the CRA.
    • Conditions means these terms and conditions and the Special Conditions.
    • Product means a product displayed for sale on the Website.
    • Product Description means that part of the Website where certain terms and conditions in respect of the individual Product are provided.
    • Special Conditions means the terms and conditions in the Product Description.
    • “Customer Special Order”/ "Made To Order" means goods which have been specifically ordered at Your request, or elements of the final product have selected by You personally.
    • Users means the users of the Website collectively.
    • Personal Information means the details provided by you on registration.
    • Website means the website located at www.fishpools.co.uk or any subsequent URL which may replace it.
    • Cookies means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer. Click here for more information on the cookies we use.
    • United Kingdom means England, Wales, Scotland, Northern Ireland and the Channel Islands.
    • These Conditions govern our relationship with You. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Fishpools Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, You have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions.