Guarantee & Care Guide
Care Guide
Thank you for choosing to buy your new furniture from Fishpools. We're thrilled to have you as a valued customer and your order means the world to us.
Our commitment to quality, innovative design and sustainability ensures that your home will be furnished with pieces you'll love for years to come.
What happens next?
Please check your order and let us know as soon as possible if there are any discrepancies.
Please note that any product which is not a stock item and is ordered by Fishpools is classed as a 'Special Order'. Orders categorised as special orders cannot be cancelled.
What happens next?
We will do all we can to make sure your new furniture is positioned in your home, but unfortunately, we can't accept responsibility for products that do not fit. Please measure your spaceand points of access to avoid any problems during delivery.
The most convenient way to track your order is by visiting fishpools.co.uk/yourorder
All dates shown are when goods are estimated into our Distribution Centre, and we will always contact you to arrange delivery/collection.
Rest assured that if your order estimation date moves by 10 days or more, we will be in touch to let you know. There is no need to contact us, we will always deliver your furniture as quickly as possible.
Please remember, the date shown on your order confirmation is when your products are estimated to arrive at our Distribution Centre. We will always contact you first to arrange a delivery or collection. Our warehouse can get busy, and we want to deliver your order as quickly as possible.
If you have an outstanding balance on your order, you will be contacted to make payment before your delivery can be scheduled.
Premier Delivery
We deliver between 7am-5pm. We will advise a two-hour time slot the day before your delivery.
Our delivery experts will send you a notification when they are on the way. You can even track their progress live, as they make their way to you.
Please make sure that the delivery route and entrances are clear to the room of your choice. Additionally, please remove any old furniture that your order may be replacing. Our team will remove all packaging and demonstrate the product to you if required.
Collection
We will contact you when your goods are ready to collect. We wil also advise forms of identification required to collect your items, along with details of our collection point.
General Care
Thank you for choosing to buy your new furniture from Fishpools. We have some top tips to take care of your brand new furniture, so you can love your new interior for years to come.
Upholstery
Dining, Bedroom & Cabinet
Beds & Mattresses
Garden
After Sales Customer Service
We're proud of our reputation for first-class customer service. If you have any questions or queries regarding your product after delivery, our friendly customer service team is here to help.
You can call our team on 01992 636465 or by emailing support@fishpools.co.uk
