Contact Us
How can we help?
We would love to hear from you and one of our experts is always on hand to help.
Call us on 01992 636465
Call our friendly experts, who will be happy to assist you. Alternatively, please select from one of the following options.
Sales Enquiry
If you would like to speak to a member of our friendly sales team, please call our switchboard who will be able to direct your call to the correct specialist.
01992 636465
If you would like to email us, please fill out this form, or email support@fishpools.co.uk and a member of our team will reply as soon as possible.
To convert and existing in store quotation, please use the link here.
Your Current Order
You can check the status of your order by logging into Fishpools account found here.
For in store orders, please visit our Customer Portal, you will need your store order details.
Delivery & Collection
To view details of our delivery services, please click here.
To reschedule or book a delivery for an in stock order, please contact our switchboard on 01992 636465
Customer Service
We hope that you’re pleased with your order, but we know that occasionally things can go wrong.
In the event that your order is not as it should be, please get in touch with our Customer Service team using the contact number below.
01992 636465
We hope that you’re pleased with your order, but we know that occasionally things can go wrong. In the event that your order is not as it should be, please get in touch with our Customer Service team using the form here.
Where possible, please upload a photo to help us assist you as quickly as we can.
Legal & Regulatory
We have a range of easy payment plans to help you spread the cost of your new purchase.
You can find full Terms & Conditions for use of our website available here.
We respect your personal data. Learn more about what data we hold and how we keep your information secure.
We use cookies to optimise site functionality and enhance your experience. Find out more about how we use cookies and how to opt out at any time.
Guardsman
At Fishpools we know accidents can happen. A Furniture Protection Plan covers life’s little accidents for 5 years.
Our protection plan will cover you against accidental damage to your fabric and leather upholstery, and dining and bedroom furniture. As Guardsman is the leading provider of protection plans in the UK, you’ll enjoy complete peace of mind.
A furniture protection plan covers life’s little accidents, such as food or drink spills and accidental damage.
Furniture Product Care
We have a range of guides that will help you care for your investment and prolong its life.
We are confident in the quality of our furniture and provide a 3 Year Structural Guarantee.
FAQ
At this time, only assistance dogs are permitted in the store.
If you would like to return an item, please contact us using our online form. Please include your order number as part of your request. Please note, some products cannot be returned. For our full returns policy, please click here.
The store is located at 115 High Street, Waltham Cross, Hertfordshire, EN8 7AL. Get directions here.
Our warehouse is located at John Tate Road, Foxholes Business Park, Hertford, SG13 7DT. Get directions here.
Yes, please contact us before you visit and we can get this ready for you.
Our carpark is for the use of customers only. Our car park fee of £3 is redeemable against a purchase of £25 from Fishpools (excludes our coffee shop). Maximum stay 2 hours
Our coffee shop is open for seated dining and takeaway. If you would like to speak directly to our coffee shop, contact 01992 641767.