COVID-19 Important Changes to Deliveries

We would like to let you know about the steps Fishpools is taking during these uncertain times. The health and safety of our customers and employees is a top priority. As COVID-19 continues to impact on our daily lives, we have been closely monitoring the situation and are following the advice of Public Health England.

Contactless Fishpools Delivery Service

Following the recent government announcement, we are now in a position to restart our two person premier delivery service. In line with guidance from the British Retail Consortium we have significantly altered the way in which we process and deliver goods in order to meet strict social distancing measures. Our deliveries will be performed by our highly skilled delivery crew, who will enter your home whilst observing social distancing at all times. All of our delivery drivers will be equipped with personal protection equipment and adhere to a strict hygiene regime.

In advance of your delivery, you will be asked to confirm that no one in your home has symptoms of Covid-19 or is self-isolating. If this is the case, your delivery will be rescheduled for a later time. Prior to your delivery, we will ask you to clear the route into the room of your choice, enabling our crew to quickly and efficiently deliver your new goods. We will also ask you to leave the room whilst we deliver and assemble your new furniture (excludes self- assembly goods). Once your new goods have been positioned into the room of your choice, our delivery drivers will remove all of the packaging from your home.

Deliveries will be booked on a first come, first served basis and will be carried out Monday - Saturday subject to postcode. For smaller items, we will continue to offer our standard doorstep delivery method as an option.

Contactless Click & Collect

We are offering a contactless collection from our store in Waltham Cross or Warehouse in Hertford. Larger items are generally available to collect from our warehouse in Hertford. Small goods can be collected from our store in Waltham Cross. Full Covid-Secure collection instructions will be sent to you when your goods are available for collection.