Testimonials

Nothing makes us happier than hearing how pleased our customers are with their shopping experience. Here is just some of the welcome feedback we receive.

 

Mr & Mrs H by email

I just wanted to email to give some feedback on the fantastic service I received from you. It had been a very long time since my husband and I had bought anything from your store. We had moved from Freezywater in Enfield to Stevenage in 1999 so really have very little reason to come back to the area. However whilst looking for some new dining room chairs online we saw some we very much liked on your website so made a trip down to your store early one Saturday morning a couple of weeks ago. The store looked quite different to how we remembered it but it was much more open and bright. Your staff in the store were attentive and helpful without us feeling like we were constantly being watched or hassled. We were indecisive whilst there so came away to have a think about it. Once home however we decided we did want the chairs and so ordered them through your website. This was a quick and easy process. On Monday 16th October a very friendly lady called to say the chairs were in stock and I could receive them any time from Wednesday of that week. This was fabulously quick so I opted for the Wednesday. I asked if the driver would call ahead and was assured he would do so. On the Wednesday of delivery I was called to say the chairs would be delivered in the next half an hour so I called my husband so he could nip home to take delivery. On arrival the lorry had just pulled up. My husband reported that the delivery guys could not have been more helpful and although we didn't want the chairs unpacked they checked several times that we were happy for them to be stored in our garage for now (we were decorating so didn't want them in the room). The chairs have now been unpacked and we could not be more pleased with them. From start to finish the service we have had from your store and staff has been exceptional. We could not be more pleased. We also had a lovely warm feeling of nostalgia whilst there and remembering the store as it looked when we used to shop there as children with our parents and then as a new couple just moving in together. We bought our first sofa from you We will be recommending to friends and family that they ensure that Fishpools is a store they should definitely visit before making any purchases for their homes. We will most certainly be back. Thank you!

Mr & Mrs W by Email

"The salesman (Mr Orton) was very helpful, patient, and not pushy. The store was a revelation (our first visit). We will be back!"

Mrs P by Email

"I wanted to drop you a quick line to say how great the 2 delivery drivers were who delivered my sofa. The large sofa was not easy to get into my home, but they tried and tried again and were eventually successful, they were calm, patient and very polite. They deserve a bonus for all there efforts, thank you.

PS. The sofa is also fantastic"

Mr B by Fitting Report

"Just like to add that Graham did a fantastic job and is an asset to your company, keep employing staff of his quality!"

Mrs T by Email

"My elderly Mum, Mrs Doyle, had her house carpeted today by your good selves, and I just had to let you know how VERY pleased I am with the service received by your fitters – Brian & Patrick. They turned up, on time, and not only did they do (most importantly) a first class job but they were a joy to have around. They were most professional, polite, and very respectful to my Mum, and nothing was too much trouble for them. They made sure that She was fully satisfied with the work, and helped to ensure everything was in place before they left.

 

This is the first time she has used Fishpools, the last two times she went to John Lewis (the most recent being only 4 years ago) and whilst she had an excellent job done (as you would expect, from them) it didn’t compare to what she experienced today from Fishpools. I recommended her, as I too used Fishpools myself (for the first time – 2 years ago) and as it happened, it was also Brian & Patrick who were sent to do the job. 

 

I would have no hesitation in recommending your work and especially Brian & Patrick!!!

 

Keep up the excellent work!!!"

Mr S by Email

"Dear Sir/Madam, I am writing to praise two of your contract flooring men Laurence and Dave. They have spent the past few days putting down a floor for my mother's new extension. They have worked tirelessly since day one and gone out of their way to keep disruption to a minimum. They even moved furniture back into position so it would be ready for my mother's return. I cannot praise these two guys highly enough for their work ethic and indeed their work."

Mrs G by Email

"I had a striped carpet laid last Friday, and the fitters Greg and Brian were wonderful and took a lot of time and patience matching the carpet up, particularly as their order stated "non matched". I am so pleased with my new carpet, but had they not been able
to match it, I could not have had it. So just to say a big thank you to them."

Mrs K P by Email

"I would be grateful if you could send my thanks to the 2 delivery guys that delivered my sofa on Wednesday 23 March.  They were very helpful and polite and even took the time to remove the studs from the bottom of the sofa and fit padding to protect my wooden floors!

 

Many thanks once again."

Mrs D S by Email

"I would like to let you know how impressed we are with your company, from the Sales Team, Switchboard Operators, Customer Service Dept, the Delivery Men as well as the Engineer who recently came to fix a missing bolt to our dining table. We have ordered quite a bit of furniture from you and have to say that every transaction has gone very smoothly (even when there was a missing bolt from the table it was dealt with very efficiently). Everybody we have dealt with have been extremely pleasant and helpful. We will be recommending your store to all of our friends so keep up the good work!!"

Ms F by Facebook

"I just wanted to let you know how amazingly impressed I was on the last visit to your shop and with my subsequent delivery. It was such a lovely shopping experience! All the staff that served me knew exactly what they were doing, were incredibly polite and seemed to actually enjoy their jobs. On Wednesday I took delivery of my kitchen furniture - I was incredibly impressed that I was called the week before, sent a text the day before and called the hour before. Again the staff were amazing and unwrapped the furniture and took the packaging with them. Thank you Fishpools for your exemplary service"

Mr Y from Potters Bar

"I refer to my letter dated 24th June (about my Stressless Chair) and your phone call the very next morning. The upholsterer called today at 10.30 and within 15 minutes had re-stitched the problem seam. So, just to say thank you for the excellent service."

C S by Email

"Thank you for your letters keeping me updated on the situation regarding our issues with the above item. I have made many purchases over the years and yes things can and do go wrong from time to time and it is frustrating and disappointing when you purchase an item and discover it’s not performing like you expected. However that cannot be said of Fishpools customer service, from your colleagues in store when we first purchased the item to the people on the customer service desk during my many calls about the issues we have faced and indeed the gentleman who visited our home.I really do appreciate the fact that as a customer I have never felt a nuisance, everyone has been more than helpful and the letters with the regular updates is the icing on the cake. Dare I say it ? It is just good old fashioned customer service and it does make a difference to the customer, yes I would like to get this resolved as soon as possible as I am sure you do but at no point have I been stressed or angry and this is down to the professional and caring way this has been handled by everyone at Fishpools."

Ms M by Email

"I have been shopping at your Waltham Cross store for some years and I felt I had to write to commend you on the sales/after sales service I have received from your team.I purchased a Corner Suite from Fishpools which was delivered on the expected date by two extremely polite and well mannered individuals.On careful examination I found there to be a flaw with some of the cushions. I immediately telephoned your Waltham Cross branch and was directed to a very helpful lady who booked in an appointment for Bruno to attend my property to assess the situation. Bruno agreed that there was indeed a flaw and has rectified the situation by ordering us some replacement cushions.The whole process has been seamless from start to finish and I would like to thank all staff involved for their expertise and for making our shopping experience a pleasurable one. I will continue to shop at Fishpools for many years to come."

Mr P by Email

"I would like to express my satisfaction with your furniture service gentleman who called on me today. He came to view a mark on our sofa which the insurance company had refused to accept as an insurance claim and was able to repair the mark to an acceptable condition.Please ensure that he is advised of my thanks."

Ms J by Email

"Well done Fishpools, ordered carpet in store on Sunday, fitted by the following Friday. As always, first class service from start to finish."

Mr S from Essex

"I would like to express how very satisfied we have been with the service received by your staff at Fishpools especially Sue Atwell. She shared a lot of time and care and knowledge when helping us choose our furniture and fabric. After placing the order the fabric sample was sent to us from Collins & Hayes which on looking at it again we felt it may not be suitable for our room and was unsure on the colour match. On contacting Sue, she offered to come to us with other samples after work to colour match in our lounge. We appreciated the additional service given to ensure we had what was right for us."

Ms A Stevenage

"Dear Fishpools. I just wanted to tell you how impressed we were when we came to the showroom for the first time on Saturday 2nd February. My husband and I were looking for a suite and we did expect to be confronted by pushy salesmen. Instead we were greeted by Paul and offered the most courteous service. We made a provisional choice and went to the delightful coffee shop to give further consideration over a coffee and cake. We confirmed our decision and because Fishpools has in our opinion the right number of sales personnel on the floor, we did not have to wait long to place our order with Paul. We were pleased to receive our discount vouchers and used one of them immediately towards a mirror. It just seemed such a nice touch to reward the customer with something really useful. The courteous nature continued throughout our trip round the showroom and the environment was very pleasant. We went upstairs to pay our deposit and organise our interest free credit and were met again by a very courteous lady who called for someone to attend to us and this happened very quickly as we were seen by another very pleasant young lady. We felt everything was handled immensely professionally and we felt that the staff took a real pride in their work and their customer service. Today I came back to Fishpools to use some more vouchers against some pictures. The range of goods on offer is fantastic and I want to say that I really enjoyed my shopping experience at Fishpools and haven't felt that way for a long time. It wasn't a chore. I am definitely going to make Fishpools my store of choice for furniture and soft furnishings etc. in the future. Very well done!"

Ms R by Email

"I visited your store for the first time on Friday 23rd Nov. - a most enjoyable experience. I was struck by the friendliness of the staff- so cheerful, chatty and helpful - wonderful to experience in these days of indifferent service in most places. Thank you very much. I will certainly be returning as and when I need to buy anything for the home."

Mr B by Email

"We had our 2 Sofas delivered on Friday 12/10/2012. Firstly your tracking facility worked very well, we were informed of the progress of our order which was very reassurring. Also the 2 delivery men Dave and Alan were very polite and friendly. They took great care of our new furniture and our lounge carpet even bringing a protective mat with them. They are both a credit to you and a great advert for your company."

Mr W by Email

"I received delivery this morning of a chair I purchased from your store. The whole experience dealing with your company from the sales person on the shop floor, through to your delivery driver unpacking, installing and placing the chair in the exact position in my home was excellent. Outstanding service! Thank You!"

Mr B by Email

"We had our 2 Sofas delivered on Friday 12/10/2012. Firstly your tracking facility worked very well, we were informed of the progress of our order which was very reassurring. Also the 2 delivery men Dave and Alan were very polite and friendly. They took great care of our new furniture and our lounge carpet even bringing a protective mat with them. They are both a credit to you and a great advert for your company."

Ms C by Email

"I had furniture delivered on Saturday and must compliment you on your delivery guys (Alan Lindsell and Dave Christmas) who arrived on time were both cheerful professional and more than helpful in moving some other heavy furniture which was not part of their remit. Yes I did give them a tip but they could have refused to do it at the outset and they didn't. I have used your Store for many years and have always been more than satisfied with the quality of goods and the outstanding service. As people nowadays only seem to communicate when they want to complain I thought I would change the trend and write to say "WELL DONE WHAT A WONDERFUL COMPANY" By the way the three settees are fantastic I keep going into the lounge and looking at them. They are so lovely they really are too good to sit on."

Ms M by Email

"Good Afternoon, Earlier today I received the delivery of a new sofa and stool from your store, I would just like to say that I love the sofa, but also could not believe how friendly and pleasant your delivery drivers were. The sofas was really big and they were very careful about getting it into my flat, and also about unwrapping it. I forgot the sofa had wooden feet but they even had the foot covers to put on to protect my floors!! and they took the time to put it all together, I'm so happy.I was equally as pleased with the sales assistant who helped us in store. We weren't followed like i have been in other show rooms and we were given the freedom to try out anything we liked and weren't pressured into the sale at all!! It was just so simple and stress free. Thank you!!!"

Ms B by Email

"I am writing to congratulate you on the excellent service we received on our recent order. I ordered a console table from your website on Wednesday this week, I was contacted by a member of your staff later the same day to arrange delivery, even though the table cost just under £200 and we assumed we would have to come and collect it ourselves. Delivery was arranged for Saturday, I received a text on Friday afternoon saying that it would be delivered before 1 p.m. and we had a phone call at 8.30 this morning to say it would be delivered in approximately 1 hour. It was delivered an hour later - brilliant service, thank you so much."

Mr W by Email

"Just wanted to to say well done and thankyou for the great service you provided when I purchased my dining room suite a couple of weeks ago, from the ordering right down to the delivery guys everyone was very helpful and professional. Well done Fishpools."

Mr and Mrs L by Email

"We would just like to say a big thank you to Mr David Short, Sales Assistant in the furniture department. He helped us today to put together a wonderful collection of co-ordinated furniture including rugs, lighting, sofas and dining table amongst other things. He was full of inspirational ideas and he seemed to be in tune with the theme we were looking to achieve. We cannot praise him enough for his assistance, without which we would have struggled to know where to start to build our collection of furniture for our new house.It is so nice to find salesman who know about colours and design but are not pushy. Mr Short made the whole shopping experience pleasurable."

Mr S by Email

"Thank you for your delivery of our new sofas well pleased and your delivery men were very professional full credit."

Ms B by Email

"Just a quick thank you for your prompt and efficient repair to my mother’s chair. Your customer service to my mother, who is 88 was second to none and she was so impressed as you know old people worry about everything. You made everything just right for her thanks."

Mrs D from Stevenage

"We took delivery of our sofa yesterday, and a couple of weeks ago we took delivery of some furniture for the lounge and some lights. (Also delivered yesterday were two shades for the lights, which we unfortunately cracked). We’d like to say a big thank you to you all at Fishpools who have helped us from the point of ordering right through to delivery of furniture and getting new replacements shades. Great to deal with you all, quality of goods is great. You were recommended by our neighbours - and we shall definitely be coming back and will recommend you to our friends. Thanks again for your great efforts."

Mr & Mrs W by Email

"I just wanted to let you know how pleased we were with the delivery of our three piece suite. It was very difficult access and our room was on the first floor. The three piece was extremely heavy as each piece had electric motors. I cannot tell you how hard your two men worked to get the suite in. They even had to take it appart to gain access. They kept a happy outlook and were insistant on getting it all in. They are a credit to your company."

Ms J by Email

 “We recently visited your wonderful store and were amazed to find a store that was “a blast from the past” you have a marvellous work force ..a real pleasure to find good old fashioned service. I hope your store prospers during these difficult times. Well done"

Mr & Ms M by Email

 “We received a delivery of a Plaza end unit and Chaise unit on the 5 October and it is not often that we feel it necessary; but we must say what excellent customer service we received from your delivery men and how helpful they were.

Mr & Ms S by Email

 “I just wanted to say, yet again, Fishpools have surpassed every expectation we had regarding a recent order and delivery. We took delivery of 2 beds, 1 head board and 1 chair on Saturday and the whole process from visiting your store to the delivery was smooth and without 1 problem. It literally is a delight to deal with your company and we have no hesitation in returning and also in recommending you to friends and family. Please keep up the good work!

Mr & Mrs S from Snaresbrook

 “I feel I must write to you to express my delight at “finding” Fishpools. I must add that this is the first occasion that I have taken such action. I am what can be called euphemistically a senior OAP and as such my wife and I were devotees of John Lewis. Despite being recommended to visit Fishpools by our next door neighbour our loyalty to John Lewis pertained. However, I recently acquired some home furnishings and went to J.L’s at Westfield East at Stratford. I then “bit the bullet” and visited Fishpools. All I can say is I wish I had found your store much sooner. Everything about my experience at your store, and it was an experience, could not have been faulted. I have been back on two further occasions during the last two months and it has been a delight. I have now visited the ground and first floors, the picture gallery, the Budget Building and the Cafeteria. The range of products were outstanding, displayed in a manner which encouraged you to walk around, and there was a good ambience about the whole store. As far as the staff are concerned, from those in the car parking, to the sales persons with whom I came into contact, to the cafeteria staff, and even the delivery men, oh yes I have made some purchases, they were all superb. Certainly personnel I would appreciate having on my staff. Because of my age I don’t expect to be buying much more furnishings, but I will certainly revisit your store for the “experience”, and who knows I may well be tempted. On a more pragmatic note I have already articulated my experiences to three of my younger friends, two of whom have visited my home and liked my purchases. I know that I do not have to tell you, but you and your staff run an excellent store, long may it continue.

Mr & Mrs P by Email

 “Today we had the long awaited delivery of our replacement Natuzzi furniture and we have the pleasure to tell you that the experience exceeded our expectations. The two extremely polite and well mannered gentlemen, Jonathan and Kirt, provided a first class service which every customer could only dream about as they were attentive, sticklers for detail and very professional. It truly reflected the quality of work you expect from a well established, reputable family business and in this instance you can certainly be very proud of them. Once again many thanks for your understanding and kind cooperation.

Mrs F from Bricket Wood

 “Once again I have the need to write to you, as I have just had my delivery of pictures that we ordered. Firstly I called your warehouse this morning to check on the time of delivery and was responded to by a very charming lady who gave me the time slot. By the way congratulations on using an STD no. and NOT a prime telephone no., i.e.0845 etc. I hope you will continue to do this. I would now like to commend your delivery man John Bates, who delivered within the time slot given, was extremely polite and co-operative and asked if I would like them unwrapped, which I did and took away the packaging. This is what I call service. Well done Fishpools, only a shame other companies can't follow your example. We look forward to returning to your store soon, as no doubt there will be something that we will be purchasing, never come away empty handed! PS: Also to mention when Debbie called to say our order was in, how polite she was (as before) but to thank me for the previous email sent.

Mrs F from Bricket Wood

 “Too often we tend to complain, but this email is to commend members of your staff. On Sunday last, my husband and I came to Waltham X with the view of buying some artwork, a tall lady with blonde hair was very helpful and took all our details (unfortunately I did not note her name) and said that Lisa would call me the following day, which she did and was able to finalise my order of Laura Wallace Artwork. The following day she had called again to clarify the order which is being commissioned to ensure that all the details were correct, she was most helpful and obliging. In the past we had bought a lot from your store which we find amazing and have told many of our friends who have since bought. However upon visiting one of our friends, who we recommended to you, who had bought some Laura Wallace artwork, this prompted us to return to your store and hence commission some artwork ourselves.The reason for this email is to commend your staff, especially Lisa who has been extremely helpful and ensuring that our purchase has been a pleasant one.

Ms J by Email

 “I recently phoned you to report a fault with the mechanism of one of our leather chairs which we purchased from you approx. 2 years ago. I would just like to thank you for the speedy service and for the politeness and courtesy shown by the repairman (I believe his name was Bruno). Everything was sorted out within 2 days of my phone call. Thank you again.

Ms T by Email

 “I am contacting you regarding my order that was delivered this morning. I just wanted to say that the 2 men who delivered the item were friendly, efficient and very helpfully put the handles on the chest of drawers for me. As always the level of service received from ordering to receipt of goods was excellent. The staff in store, in all departments, always offer a high level of service. Thank you.

Mr R by Email

 “Would you please pass on my thanks to the 2 men that delivered our 2 sofas on Saturday. I feel that they coped very well with what was a very awkward delivery. The 3 seater sofa was so large that it could not be made to go through the back door and into our lounge. Having dismantled half of the sofa they managed to get it through the doors without any damage whatsoever. This is our third major purchase of furniture from Fishpools and your service cannot be bettered, please pass on my thanks to all concerned and be assured that I shall continue to purchase from you in the future.

Mrs S from Essex

When asked how we can improve our service said: “Open a store nearer!”

Mrs A from Swanley

When asked for her feedback said: “We were kept up to date on the delivery time, excellent service. All I can say is keep the good work up.”

 

We’ve made the National Press....

 The Daily Mail’s Richard Littlejohn recently bought a bed from us and was kind enough to write about us in his column on the 25th February 2011.

…..“Someone recommended the 100-year-old family firm of Fishpools at Waltham Cross. The knowledgeable salesman couldn’t have been more helpful, taking great trouble to explain the pros and cons of different designs. The bed was delivered direct from the factory, ahead of schedule, and assembled by three courteous and efficient young men from the manufacturers, Harrison Spinks, of Leeds. They even wore white gloves. This column is quick to dish out the odd kicking, so on this occasion it’s only right that I give credit where it’s due.”…..

Mr & Mrs T from Cuffley

“I'm sure by now you will know that there is a glowing reference to your store and the quality of its goods and service in today's Daily Mail. Richard Littlejohn has just discovered what my husband and I did two years ago when we too came to your store for the first time. Traditional service and quality of the goods on sale.I am thrilled to see that people are still recommending Fishpools when they want goods of the highest quality, and also the service of your staff and the manufacturers you deal with. We couldn't fault you when we came to you, and in these days of complete ambivalence towards the customer by most salespeople it makes a wonderful change to deal with people who actually care. We still tell all our friends that if they want anything to come to yourselves, as we always believe that a reference by word of mouth is worth more than all the advertising.”

Mrs R by Email

“I'm emailing to tell you how impressed my husband and I are with your customer service. Nothing is too much trouble and David Short who we have been dealing with regarding a dining table has gone out of his way to help us, even offering to lend us a table until ours is ready. After experiencing bad service time after time it's very refreshing! We will definitely be back to the store in the not too distant future and Thank you very much for you help.”

Mr P by Email

“Just a line to say thank you for your professional, efficient service. My mother made a recent purchase and from the very start the service sales, communication, and after service was excellent. She lives in Milton Keynes but will only buy furniture from your store which speaks for itself. Thanks again and can these comments be passed on to staff .”

Miss H from Enfield

“Efficient very polite staff, friendly (even after carrying goods up two flights of stairs)!”

Mr T from Harlow

“Excellent. Other firms could learn from you.”

Mr H by Email

“I am writing in regards to my recent purchase and wanted to express my thanks for how efficiently the whole process was handled. I bought a mattress, headboard and divan from your bedding department. The salesman was polite, knowledgeable and efficient and gave an accurate delivery date. On the day of delivery the team phoned ahead and told me what time they would arrive. They were on time and were polite and careful with the items. They placed a protective sheet on the floor and to my delight, assembled everything for me. They also took away all the packaging. All in all a great service. Please pass on my thanks to the appropriate people within your company as I think it’s important to recognise and praise good service. Unfortunately we are all used to putting up with shoddy, second rate service from shops. I’m glad to say your service was first rate. Well done.”

Mr & Mrs W from London

“We recently purchased new carpeting and furniture for our house and would like you to know how pleased we are with both. On visiting your showroom, we received excellent service and advice from your staff. Your three carpet fitters were extremely efficient and helpful and did a professional job, leaving the house clean and tidy. The furniture was delivered a couple of days later and again your delivery men were very efficient, unpacking and assembling the furniture where necessary and explaining how to maintain and clean the oiled oak furniture. They took away all the packaging and left the house clean and tidy. It is most refreshing these days to deal with a company like yours who still maintain old fashioned values and service. Thank you.”

Mrs L from London

“Very impressed with the store and the quick delivery. Five days from order and on a Saturday. Delivery staff very polite and cheerful. Would certainly shop at Fishpools again”

Mr G from Ilford

The delivery was very good. Been dealing with Fishpools for 25 years.”

Mr J from London

“The delivery staff inspired confidence, tackling a difficult job with energy and enthusiasm. We shall certainly be happy to order further items from your beautiful store in the near future.”

Mr B from Waltham Cross

“All services were great from time of purchase to time of delivery. I would recommend the service to friends looking to make some furniture purchases. Staff did all they said they would from phoning to let me know the stock was available for delivery to the driver letting me know how long he was going to be. First class service well done! If more companies looked after their customers in this way they would probably last in business the same amount of time Fishpools have. Thanks again.”

Mrs T from Potters Bar

“I have bought several items from Fishpools over the last few months and my overall impression of the delivery staff was excellent – AND I’ve told all my friends. Keep up the good work.”

 Mrs J by Email

I am just emailing to thank you for your excellent service. I recently purchased 2 computer tables and a chest-of-drawers from your shop and the level of service from the point of sale (served by Mr. J. Randall) to delivery of the final item was outstanding. You arranged a split delivery for us and both deliveries came to us exactly as arranged. When we were unhappy with the condition of one of our computer tables, you arranged for somebody to come out and inspect it very quickly. It was found to be faulty, and again your company ordered a replacement without any fuss. It is not often that you deal with a company that actually delivers the good service they promise and that is what has promted me to send you this message. So once again, thank you and well done!

 Mr R from Hemel Hempstead

“Overall greatly impressed with ALL STAFF, sales, delivery, coffee shop. Also the layout of items on show is excellent.”

 Mrs S from Potters Bar

“Excellent service, that's why we have been customers for over 30 years.”

Ms C from Enfield

“The delivery staff were very efficient and polite. Nice & early too which meant I had the rest of the day to use as I wished. Keep up the good work.”

Mrs D from London

“There is no other word for it – EXCELLENT.”

Mr B from Stevenage

“We would like you to know how pleased we were with a member of your staff, Mr Diamond Meghji. We had been to your store many times trying to choose a sofa as we were restricted to what size sofas would fit in our room. He showed us several options. He spent time with us measuring corner units and three piece suites etc. and we found him extremely helpful and polite.”

Mr N from Hitchin

“This was the first time we have visited Fishpools and were very impressed. Would certainly use again/recommend.”

Mr & Mrs R from Bishops Stortford

“First class service as has been many times in the past. Keep doing the same thing please.”

Mrs M from Buntingford

“Delivery was made within time specified which is the most important thing. Very good helpful staff who gave an excellent impression of Fishpools.”

Mr F from Hoddesdon

“We have always received good service from Fishpool staff, 90% of our home is from you.”

Mrs R from Buntingford

“Very good professional service would definitely spread the word to friends.”

Mr & Mrs W from Woodford Green

“Over the last three years we have been refurbishing and buying new furniture for our living room. All our new items were purchased from your store. We were fortunate enough to have the services of your Interior Designer Katie Watson, who helped us greatly with design suggestions, ordering and general oversight. We are very pleased with our new décor and we are writing to commend Katie for her involvement. We are most grateful for all she did for us.”

Mrs G from Frinton-on-Sea

“I am writing to thank you so much for the delivery of my Classics Suite, which we have recently received. My husband and I would particularly like to thank your delivery man for his kind help. We are extremely pleased with this furniture, which will greatly help my husband as he suffers with walking difficulties.”

Ms D from Harlow

“I have just had a sofa & armchair delivered to Harlow by Bill & Paul. I would like to take the opportunity to say a very big thank you for all the effort they put into getting the sofa into my property. They were both friendly and polite, especially under such 'difficult working conditions' and are a credit to your company. My parents used to buy all of their furniture from Fishpools and I can now see why as your customer service is excellent. I look forward to visiting your store again soon.”