The south east's largest quality furniture store
Our Store | Latest Guidelines
Having discussed the Governments new guidance on Covid secure procedures with our staff we thought we would clarify our Covid protocols which will be effective from Monday 19th July 2021. The following protocols will remain instore and the continued safety of our customers, staff and community remains our top priority.
Safe Distance
Our experts will be available to help you while maintaining the 2 metre distance.
Hygiene Stations
We have plenty of hand-hygiene stations around our spacious store which are regularly topped up.
Regular Deep Cleans
Our cleaners are working extra hard to make sure that our store is spotless each day.
Staff Hygiene
Our staff follow strict rules on hand washing and are equipped with personal hand sanitiser.
Face Coverings
Given the spaciousness of our store, we will not be enforcing the wearing of face coverings for staff or customers, however, we fully respect anyone who chooses to do so.
Safety Screens
Screens are in place around our store to help protect our customers and staff.
Our Online Store
Our website is open and you can place an order for delivery or contactless collection (see below). We have significantly altered the way in which we process and deliver goods to meet the strict social distancing measures.
Contactless Fishpools Delivery service
Our in home delivery teams will continue with their full existing Covid secure protocols including the wearing of face masks when in customers’ homes. Our deliveries will be performed by our highly skilled delivery crew, who will enter your home whilst observing social distancing at all times. All of our delivery drivers will be equipped with personal protection equipment and adhere to a strict hygiene regime.
In advance of your delivery, you will be asked to confirm that no one in your home has symptoms of Covid-19 or is self-isolating. If this is the case, your delivery will be rescheduled for a later time. Prior to your delivery, we will ask you to clear the route into the room of your choice, enabling our crew to quickly and efficiently deliver your new goods. We will also ask you to leave the room whilst we deliver and assemble your new furniture (where required). Once your new goods have been positioned into the room of your choice, our delivery drivers will remove all of the packaging from your home.
Contactless Click & Collect
We are offering a contactless collection from our store in Waltham Cross or Warehouse in Hertford. Larger items are generally available to collect from our warehouse in Hertford. Small goods can be collected from our store in Waltham Cross. Full Covid-Secure collection instructions will be sent to you when your goods are available for collection.
Parcel Force
We are currently dispatching parcels as normal. After dispatch, this is a Monday - Friday, UK mainland delivery service. You will receive a text message with your tracking details on dispatch. We estimate that in stock goods should be delivered within 6 working days.
Existing Orders
We want to let you know that we're doing everything we can behind the scenes to serve our customers. Our warehouse and delivery team will continue to work, ensuring we always remain Covid Secure. We are still receiving products from our suppliers on a daily basis and are performing contactless deliveries to customers every day.
There is no need to contact us regarding your order at this stage. We will continue to work with our suppliers to ensure goods arrive into our warehouse and are delivered as quickly as possible. Should we receive a revised production/delivery date for your order, we will be in touch to advise.
Stay Updated
Please remember that when normal times return again, which they will, Fishpools will be here, ready and waiting to serve you.
