The south east's largest quality furniture store
Our Store | Now Open
Following the latest advice from the Government, the British Retail Consortium (BRC), British Independent Retailers Association (BIRA) around homeware stores, we are happy to announce that our store in Waltham Cross is now open.
On 23rd March we temporarily closed our store to help in the battle against coronavirus. Over the past few weeks, we have made important changes to ensure that we are ready to safely re-open in line with the latest guidelines. The continued safety of our customers, staff and community remains our top priority.
Safe Distance
Our experts will be available to help you while maintaining the 2 metre distance.
Hygiene Stations
We have plenty of hand-hygiene stations around our spacious store which are regularly topped up.
Regular Deep Cleans
Our cleaners are working extra hard to make sure that our store is spotless each day.
Staff Hygiene
Our staff follow strict rules on hand washing and are equipped with personal hand sanitiser.
Protective Equipment
All of our staff have been provided with personal protection equipment as required.
Safety Screens
Perspex screens are installed at each till point to protect our customers and colleagues.
Our Online Store
Our website is open and you can place an order for delivery or contactless collection (see below). We have significantly altered the way in which we process and deliver goods to meet the strict social distancing measures.
Contactless Fishpools Delivery service
We have now restarted our two person premier delivery service. Our deliveries will be performed by our highly skilled delivery crew, who will enter your home whilst observing social distancing at all times. All of our delivery drivers will be equipped with personal protection equipment and adhere to a strict hygiene regime.
In advance of your delivery, you will be asked to confirm that no one in your home has symptoms of Covid-19 or is self-isolating. If this is the case, your delivery will be rescheduled for a later time. Prior to your delivery, we will ask you to clear the route into the room of your choice, enabling our crew to quickly and efficiently deliver your new goods. We will also ask you to leave the room whilst we deliver and assemble your new furniture (where required). Once your new goods have been positioned into the room of your choice, our delivery drivers will remove all of the packaging from your home.
Deliveries will be booked on a first come, first served basis and will be carried out on Tuesday - Saturday subject to postcode. For smaller items, we will continue to offer our standard doorstep delivery method as an option.
Contactless Collection from our Distribution Centre
Contactless collections will take place from our distribution centre at John Tate Road, Hertford, SG13 7DT, Tuesday - Friday. To avoid queuing and to maintain social distancing, we reiterate that this is a contactless service and we will be unable to load goods into your vehicle. You will receive an allocated collection slot once your goods are in stock and ready for collection. Our store remains closed for collections until further notice.
Parcel Force
We are currently dispatching parcels once a week. After dispatch, this is a Monday - Friday, UK mainland delivery service. You will receive a text message with your tracking details on dispatch. We estimate that in stock goods should be delivered within 10 working days.
Existing Orders
As restrictions within England have started to ease, the majority of our suppliers are now taking the necessary steps to recommence production and to begin fulfilling previous orders. Although our suppliers are returning to work, it may take several weeks for production to return to some sort of normality.
We have now begun delivering all items, large and small to our customers following strict social distancing measures. We will deliver all existing orders immediately as soon as they are received into our distribution centre, subject to postcode.
Stay Updated
Please remember that when normal times return again, which they will, Fishpools will be here, ready and waiting to serve you.
