Coronavirus – Information for our customers

We would like to let you know about the steps Fishpools is taking during these uncertain times. The health and safety of our customers and employees is a top priority. As COVID-19 continues to impact on our daily lives, we have been closely monitoring the situation and are following the advice of Public Health England.

Please note: this page will be regularly updated

Our Store - Temporarily Closed

For 120 years Fishpools of Waltham Cross has been open for business, offering fantastic products and services to you, our customers. We have traded through tumultuous times before however, such is the seriousness of the threat that our country now faces, we feel there is no alternative than to temporarily close our store.

As a family business we naturally pride ourselves in caring for our staff and customers and we feel that this is the appropriate action. I would like to thank you for your continued support over the years and hope that you, your family and friends all remain safe and well.

Please remember that when normal times return again, which they will, Fishpools will be here, ready and waiting to serve you.

Online Store

Our website is open and you can place an order for delivery. We are currently advising longer lead times for our products, however, we continue to monitor government advice and will update our website should this change.

Home Delivery Service, Small Parcel and Click & Collect

The safety and health of our customers, colleagues and communities is, as ever, our first priority. We are suspending all deliveries and our click & collect service for the time being. Deliveries and collections will begin to operate as usual once travel restrictions have been lifted. At this point, we will contact you to arrange delivery.

Stay Updated

Please remember that when normal times return again, which they will, Fishpools will be here, ready and waiting to serve you.

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Existing Orders

Following the guidance of our government and the advice of Public Health England, we have temporarily closed our store, distribution centre and head office for the safety of our customers and staff. We have also suspended deliveries and our Click and Collect service. The majority of our suppliers have also followed this advice.

Unfortunately, this means that your order may well be delayed due to various Covid-19 measures in place around the world. If you have any queries regarding your order you can contact us here.

We hope to begin delivering goods to all our customers as soon as it is practical and safe to do so. Our thoughts at this time are with those affected by Covid-19 and our gratitude and appreciation go out to all the people who are working tirelessly to care for them.

Thank you for your patience and understanding, we hope you and your family remain safe during this uncertain time.

The Directors and staff at Fishpools