Fishpools Reviews

2,935  Excellent
TrustScore 5 out of 5

4.8

In the Home Furniture Shop category

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Reviews4.8

2,935 total


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Rated 5 out of 5 stars

Easy and pleasant shopping experience

We have been to Fishpools many times and visited today looking for some rugs. We were helped by a gentleman called Jamie Hurley. Not only was he keen to help us and friendly too, he knew his department really well and totally understood what we were looking for.
It was a very pleasant experience, as always, but made better for the great service he provided us with.

Date of experience: 17 March 2024

Reply from Fishpools

Thank you for your positive review and your kind comments regarding our colleague Jamie. We will be sure to pass your feedback onto Jamie and his line manager. We thank you for shopping with Fishpools and look forward to seeing you in store or online again soon.


Rated 5 out of 5 stars

Beautifully laid out store with fine…

Beautifully laid out store with fine quality products
Found the security guards to be exceptionally polite and one even held the door open for me to leave & was so professional and helpful - noticed his badge said Chris - not sure of the name of the 2nd one
Would definitely recommend to anyone

Date of experience: 15 March 2024

Reply from Fishpools

Thank You for your review and choosing Fishpools, we're pleased to read about your experience at our furniture store and thank you for your kind words.


Rated 5 out of 5 stars

Everyone so helpful & quality furniture

I went to Fishpools as I have always had good experiences and have always been pleased with the furniture I have brought.
We ordered several items of furniture which we were really excited about.
We had to go back on the 08/03 as the measurements we were given was incorrect so we wanted to cancel the two large wardrobes and place another order for different ones. I wasn’t sure how this would be possible but Tony (manager) was fantastic and honest with us, he said he will try to help but if the order had already started we would have to accept it. He made suggestions also of how we could make it work if it wasn’t possible to stop the order.
I was looking for some other furniture in store when my name was called over the antenna and I made my way back to Tony. They had managed to cancel the two wardrobes which was great news. I then could order the different wardrobe and furniture I had found.
I am truly grateful to Tony for his assistance & to Louise who helped me find some different furniture.
Thank you again, be back soon.

Date of experience: 08 March 2024

Reply from Fishpools

Thank you so much for taking the time to leave your positive review and your kind comments regarding our colleagues Tony & Louise. We will be sure to pass your feedback onto them and their line managers. We thank you for shopping with Fishpools and look forward to seeing you in store or online again soon.


Rated 5 out of 5 stars

Lovely product and great service

Would recommend Fishpools to all, shame they only have one showroom but service was great - many products on display. Had to wait around 7 weeks for delivery but worth the wait for the wonderful Bergamo table.

Date of experience: 27 February 2024

Reply from Fishpools

Thank you for your positive review. We are proud to enter our 125th year of trading this year from our single store in Waltham Cross. We always strive to deliver a first class service throughout the Fishpools experience and we are delighted to hear you were fully satisfied throughout the process. We hope you enjoy your new dining table and we look forward to seeing you in Fishpools again soon.


Rated 5 out of 5 stars

Great style

Great style, comfort and quality of sofa. Easy to order on line with ability to see sofa in store.
Professional delivery service.
Good customer service. All wrappings taken away.

Date of experience: 07 March 2024

Reply from Fishpools

Thank you for taking the time to leave your positive review. We always enjoy hearing from customers and we are pleased to hear you were happy throughout the process. Thank you!


Rated 5 out of 5 stars

The staff made the experience

It was because of the staff and the way that I was dealt with by both the sales staff and those dealing with the delivery of my furniture.

Date of experience: 18 November 2023

Reply from Fishpools

Thank you for taking the time to leave your kind review. We always enjoy hearing from customers and we are delighted to receive your feedback. We hope you enjoy your new sofas and we look forward to seeing you in Fishpools again soon


Rated 5 out of 5 stars

Great service for my delivery

Great service for my delivery.
A nice call to set up the delivery followed by a text the day before giving me a window the delivery would arrive. Helpful delivery team that put the package carefully in a good location.

Date of experience: 22 February 2024

Reply from Fishpools

Thank you for your positive feedback. We strive to deliver a first class service throughout the Fishpools experience and we are delighted to hear you were fully satisfied throughout the process. We hope you enjoy your new headboard and we look forward to seeing you in Fishpools again soon.


Rated 5 out of 5 stars

Very helpful staff , high quality goods.

Very helpful staff in the shop, giving advice and giving me time to decide which chair I preferred. The delivery was when expected by two very helpful men.

Date of experience: 16 February 2024

Reply from Fishpools

Excellent - we always enjoy hearing from customers and thank you for taking the time to leave your review. We hope you enjoy your new recliner chair and look forward to seeing you in Fishpools again soon.


Rated 5 out of 5 stars

Review after issues…

After my first review I was contacted by Fishpools and my earlier issue was resolved with careful understanding. Neil was very understanding and immediately made me feel at ease. I can say the dinning chairs were fantastic and the price was unbelievable. I will always recommend Fishpools to my friends.

Date of experience: 29 February 2024

Reply from Fishpools

Thank you so much for your lovely review. We will also pass your kind feedback onto Neil and his line manager. We appreciate you allowing us the opportunity to resolve this matter for you and we thank you again for your kind comments.


Rated 5 out of 5 stars

A very happy customer

I have been a customer for 25yrs and have always had the best customer service from your members of staff’. I would not buy furniture anywhere else


Date of experience: 16 February 2024

Reply from Fishpools

Thank you so much for taking the time to leave your positive feedback. We always enjoy hearing from our loyal customers as we strive to deliver a first class service. We are delighted to receive your feedback and hope you enjoy your new dining chairs. Thank you!


Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. Amazing shop, lots of choice, very helpful staff. Delivery process easy and arrived on time.

Date of experience: 23 February 2024

Reply from Fishpools

Thank you for taking the time to leave your positive feedback. We strive to deliver a first class service throughout the Fishpools experience and we are delighted to hear you were fully satisfied throughout the process. We hope you enjoy your new rug and we look forward to seeing you in Fishpools again soon.


Rated 5 out of 5 stars

Great service

Great service from David Dulieu who was knowledgeable, friendly, and understanding of what I needed. Top man!

Date of experience: 29 February 2024

Reply from Fishpools

Thank you for your positive review and your kind comments regarding our colleague David. We will be sure to pass your feedback onto David and his line manager. We thank you for shopping with Fishpools and look forward to seeing you in store or online again soon.


Rated 5 out of 5 stars

Very helpful salesperson but especially…

Very helpful salesperson but especially the delivery men were exceptional. Very professional all round. Don’t live locally but would always gravitate to fish pools. Have bought other stuff from them and was very happy which is why we went back when we were looking for our next purchase.

Date of experience: 16 November 2023

Reply from Fishpools

Thank You for your review and choosing Fishpools as your preferred furniture store. We're delighted to hear that you had great experience and look forward to seeing you again soon.


Rated 5 out of 5 stars

Fab dining table

I was looking for a table, and there were several choices in my price range. Delivery was smooth and staff were terrific.

Date of experience: 19 February 2024

Reply from Fishpools

Fantastic! We always enjoy hearing from customers and we are delighted to have met your expectations with a new dining table. We hope you enjoy it and we hope to see you in store again soon.


Rated 5 out of 5 stars

One Salesman was excellent! Tony Bruce

One Salesman was excellent!
When bed was delivered they were excellent too!
Very pleased with the Service.

Date of experience: 14 March 2024

Reply from Fishpools

Thank you for your positive review and your kind comments regarding our colleague David. We will be sure to pass your feedback onto David and his line manager. We thank you for shopping with Fishpools and look forward to seeing you in store or online again soon.


Rated 5 out of 5 stars

Good choice great store

Good choice. Very helpful and knowledgeable staff, throughout the store to the delivery people. Very happy.

Date of experience: 01 March 2024

Reply from Fishpools

Thank you for taking the time to leave your positive feedback. We strive to deliver a first class service throughout the Fishpools experience and we are delighted to hear you were fully satisfied throughout the process. We hope you enjoy your new furniture and we look forward to seeing you in Fishpools again soon.


Rated 5 out of 5 stars

The delivery came on time and the men…

The delivery came on time and the men unpacked the chair, disposed of the packaging efficiently.3

Date of experience: 05 March 2024

Reply from Fishpools

Excellent! This is all part of the premier delivery service we offer to customers. We are delighted to hear you are fully satisfied with your purchase and we thank you for shopping with Fishpools.


Rated 5 out of 5 stars

Fishpools excellent customer service

Fishpools staff were friendly and went out of their way to be helpful. They were also patient when we wanted to make changes to our order.
Their customer service couldn't be faulted.

Date of experience: 10 February 2024

Reply from Fishpools

Thank you. We pride ourselves on delivering a first class service throughout the Fishpools experience and we thank you for taking a moment to leave your kind review.


Rated 2 out of 5 stars

One week after the sofa bed was…

One week after the sofa bed was delivered I noticed groove where we had sat and the material appeared stretched. I contacted Fishpools and sent them a photograph. They organised a technician to come which was approximately one month after. The technician stated that the amount of stretch on the material was normal and would not deteriorate further.
Fishpools wrote and backed this up saying I could employ a private technician if I wanted to take this further. In other words no help at all. Beware when buying sofas and check if the fabric will stretch (synthetic). My IKEA sofa of 30 years had better quality linen material and cost a lot less than Fishpools.

Date of experience: 02 February 2024

Reply from Fishpools

We are disappointed to receive your feedback and would welcome the opportunity to investigate this further. Please contact us at your earliest availability so we can discuss the matter.


Rated 5 out of 5 stars

Pleasant experience…

The process of our purchase went smoothly and your salesperson was very helpful.

Date of experience: 15 February 2024

Reply from Fishpools

Thank you for your positive review and your kind comments regarding our colleague Simon. We will be sure to pass your feedback onto Simon and his line manager. We thank you for shopping with Fishpools and look forward to seeing you in store or online again soon.